Frequently Asked Questions
Everything you need to know about your best night's sleep.
How long does it take for my mattress to ship?
Most mattresses are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer a sleep trial period?
Yes, we offer a 100-night risk-free sleep trial. If you are not completely satisfied with your mattress after sleeping on it for at least 30 nights, you can return it for a full refund or exchange.
Does the mattress come with a warranty?
Every mattress purchased from The Mattress Store includes a limited 10-year warranty that covers manufacturing defects and structural issues like sagging or indentations greater than one inch.
How is the mattress delivered?
Our mattresses are compressed, vacuum-sealed, and shipped in a manageable box. Once you unpack it, the mattress will expand to its full size within 24 to 48 hours.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible financing options through Affirm and support payments via PayPal and Apple Pay.
Do I need a specific bed frame for my new mattress?
Our mattresses are designed to work on most firm, flat surfaces. This includes box springs, slatted frames (with slats no more than 3 inches apart), platform beds, and even adjustable bases.