Returns & Exchanges

At The Mattress Store, we want you to sleep soundly knowing your purchase is protected by our 100-night comfort guarantee. If your new mattress isn't the perfect fit, we offer a streamlined return and exchange process to ensure your ultimate relaxation.

Return Process

• 1.
  Initiate Your Request

  Contact our sleep experts via email or phone within 100 days of delivery to start your return or exchange process.

• 2.
  Verification and Assessment

  Provide a copy of your original receipt and a few photos of the mattress to confirm it is in clean, hygienic condition and free of structural damage.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate a convenient time for our professional logistics team to remove the mattress from your home at no additional cost.

• 4.
  Receive Your Refund

  After the mattress is inspected at our facility, we will issue a full refund to your original payment method within 7 to 10 business days.